📦 Return & Refund Policy – Sourcingbay Official Store
At Sourcingbay, we are committed to making your shopping experience smooth and worry-free. Whether you’re dealing with a defective item or simply not satisfied, our return and refund policy is designed to ensure you feel supported from start to finish.
💬 Customer Service Commitment
- We strive to resolve any issues quickly and prioritize refund or replacement requests.
- Our dedicated customer support team is available 24/7 to assist you.
🔁 Return Policy Overview
- We offer a 30-day free return/exchange policy for defective or unsatisfactory items.
- Items must be returned in original condition with all packaging and accessories intact.
- Returns due to change of mind may be accepted on a case-by-case basis, and shipping costs may apply.
📬 How to Initiate a Return
To start the return process:
- Email us at [email protected] or use our 24/7 live chat.
- Please include:
- Your order number
- Reason for the return
- Photos or videos (if applicable)
🚚 Return Process
- Overseas Warehouse Returns:
Contact our support team for return instructions and your nearest return address (available in the USA, UK, or Japan). - Returns to China (Direct Shipping Orders):
Please send returned items to:
Shanyuhaiyuan Building 2, Unit 1
Shaodi Road, Nanshan District, Shenzhen, China
📞 Contact: Bobby | WhatsApp: +86 138 2320 1229
💰 Refund Policy
If your return is approved, here’s how the refund process works:
- Refund Conditions:
- For defective or incorrect products, contact us immediately.
- For low-cost items, we may offer an instant refund or send a replacement after basic evaluation.
- Refund Timelines:
- Once we receive and inspect your return, refunds will be processed to your original payment method.
- Depending on your bank or payment provider, it may take 3–10 business days for the funds to appear in your account.
❓ Need Help?
If you have any questions about this policy or need assistance with a return or refund:
📧 Email us at:
- General Support: [email protected]
- Business Inquiries: [email protected]
📲 WhatsApp Support: +86 138 2320 1229
📞 Phone: +86 0755 8323 1360
We’re always here to help!